Cancellation Policy — AKT Wear

Effective Date: 09/09/2026

Last Updated: 09/09/2026

At AKT Wear, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how orders placed through the AKT Wear website or mobile application can be cancelled.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped, subject to the cancellation option available for that order.

Cancellation requests can be made through:

1. AKT Wear mobile application
2. AKT Wear website
3. Customer support

Once an order has been shipped or handed over to the delivery/logistics partner, cancellation may no longer be possible.

2. How to Cancel an Order

To cancel an eligible order:

1. Log in to your AKT Wear account.
2. Go to My Orders.
3. Select the order you want to cancel.
4. Select Cancel Order, if the option is available.
5. Select the reason for cancellation.
6. Confirm your cancellation request.

You may also contact our customer support team with your Order ID.

3. Cancellation After Shipping

If an order has already been shipped, the cancellation option may not be available.

In such cases, you may be able to refuse delivery or initiate a return after receiving the product, subject to our Refund & Return Policy.

4. Prepaid Orders

If you have already paid for an order and the cancellation is successfully approved, the applicable refund will be initiated to the original payment method or through another permitted refund method.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

5. Cash on Delivery Orders

For Cash on Delivery orders, cancellation before shipment generally does not require a payment refund.

If the order has already been shipped, cancellation may not be available and the applicable return/refusal process may apply.

6. Cancellation by AKT Wear

AKT Wear reserves the right to cancel an order in circumstances including:

1. Product becoming unavailable.
2. Incorrect product information or pricing.
3. Payment or transaction issues.
4. Incorrect or incomplete customer information.
5. Suspected fraudulent or unauthorized activity.
6. Delivery service limitations.
7. Technical errors.
8. Circumstances beyond our reasonable control.

If AKT Wear cancels a prepaid order for reasons attributable to AKT Wear, the applicable refund will be initiated.

7. Partial Cancellation

Where supported by the Platform, customers may be able to cancel individual products from an order rather than the entire order.

Partial cancellation may not be available after certain stages of order processing.

8. Refund After Cancellation

Once a cancellation is successfully approved, any applicable refund will be processed according to our Refund & Return Policy.

The actual time for the refunded amount to be credited may vary depending on the payment provider or financial institution.

9. Promotional Orders

If an order includes a promotional discount, coupon, or special offer, cancellation may affect the validity of the promotion.

Any applicable refund or promotional adjustment will be calculated according to the terms of the relevant offer.

10. Fraudulent or Abusive Cancellation

AKT Wear may restrict cancellation privileges where we identify repeated misuse, fraudulent activity, or other abuse of the Platform.

11. Changes to This Policy

AKT Wear may update this Cancellation Policy from time to time. Any updated version will be published on our Website or App with a revised “Last Updated” date.

12. Contact Us

For cancellation-related assistance, please contact:

AKT Wear

Email: contact@aktwear.com

Phone: +91 99984 28722

Address: Gujarat, India

Website: https://aktwear.com