Refund & Return Policy — AKT Wear

Effective Date: 09/09/2026

Last Updated: 09/09/2026

At AKT Wear, we want you to have a smooth and satisfactory shopping experience. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, cancelled, or refunded.

By placing an order on AKT Wear, you acknowledge and agree to this policy.

1. Return Eligibility

Products may be eligible for return or exchange if:

1. You received a damaged product.
2. You received a defective product.
3. You received an incorrect product.
4. The product received is significantly different from the product ordered.
5. The product meets the applicable return conditions displayed at the time of purchase.

To be eligible for a return, the product should generally:

1. Be unused and unworn.
2. Be in its original condition.
3. Have original tags, labels, packaging, and accessories where applicable.
4. Not have been washed, altered, damaged, or otherwise used.
5. Be accompanied by the order details or proof of purchase.

The applicable return window will be displayed on the product/order page where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, customization, or other applicable restrictions.

Examples may include:

1. Customized or personalized products.
2. Products specifically marked as non-returnable.
3. Products damaged after delivery due to customer misuse.
4. Products that have been washed, altered, worn, or otherwise used.
5. Products missing original tags or packaging where such items are required for return.

The specific eligibility shown on the product page or order information will apply.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact AKT Wear customer support as soon as possible.

We may request:

1. Order number.
2. Photographs or video of the received product.
3. Photographs of the packaging.
4. Description of the issue.

After verification, we may provide an appropriate resolution, which may include replacement, exchange, refund, or another solution, subject to product availability and applicable circumstances.

4. Return Request Process

To request a return:

1. Log in to your AKT Wear account.
2. Open your order history.
3. Select the relevant order.
4. Choose the applicable return option, where available.
5. Provide the requested information.
6. Submit the return request.

Alternatively, you may contact our customer support team using the contact details below.

Returns may be subject to verification and approval.

5. Product Inspection

Returned products may be inspected after they are received.

If the returned product does not meet the applicable return conditions, AKT Wear may reject the return and may return the product to the customer.

6. Refunds

Once an eligible return or cancellation has been approved and processed, the applicable refund will be initiated.

Refunds may be issued to:

1. The original payment method; or
2. Another permitted method communicated by AKT Wear.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

7. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through an available refund method after the return has been approved.

AKT Wear may request the information necessary to process such refunds.

8. Shipping Charges

Original shipping or delivery charges may not always be refundable.

Where a return is caused by an incorrect, damaged, or defective product attributable to AKT Wear, the applicable shipping/refund treatment will be determined based on the circumstances.

9. Cancellation and Refund

Customers may request cancellation before the order is shipped, subject to the cancellation options available on the Platform.

Once an order has been shipped or processed for delivery, cancellation may no longer be available.

For eligible prepaid cancellations, the applicable refund will be initiated after cancellation is successfully processed.

10. Exchange

Where exchange is available, customers may request an exchange subject to:

1. Product availability.
2. Eligibility of the original product.
3. Applicable return period.
4. Product condition requirements.

If the requested replacement product is unavailable, AKT Wear may offer another appropriate resolution, including a refund where applicable.

11. Size-Related Returns or Exchanges

For apparel products, size-related returns or exchanges may be permitted where specifically offered for the relevant product.

Customers are encouraged to review the available size chart before placing an order.

Size-related exchanges remain subject to product availability and applicable return conditions.

12. Refund Processing Time

After an approved return is received and successfully inspected, AKT Wear will initiate the applicable refund.

The actual crediting time may vary depending on the payment provider or financial institution and is generally outside AKT Wear's direct control.

13. Fraudulent or Abusive Returns

AKT Wear reserves the right to refuse or restrict returns, refunds, or exchanges where there is evidence of:

1. Fraudulent activity.
2. Repeated abusive returns.
3. Product misuse.
4. Intentional product damage.
5. Missing or substituted products.
6. False claims.
7. Violation of this policy.

14. Changes to This Policy

AKT Wear may update this Refund & Return Policy from time to time to reflect changes in our business, services, products, or applicable requirements.

The latest version will be published on our Website/App with the updated “Last Updated” date.

15. Contact Us

For return, exchange, cancellation, or refund-related assistance, contact us:

AKT Wear

Email: contact@aktwear.com

Phone: +91 99984 28722

Address: Gujarat, India

Website: https://aktwear.com