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Privacy Policy

Welcome to AKT Wear (“AKT Wear”, “we”, “us”, or “our”). AKT Wear is an online shopping platform specializing in traditional and ethnic men’s wear and related fashion products.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you use our mobile application, website, services, and related features (collectively, the “Platform”).

By accessing or using AKT Wear, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.


1. INFORMATION WE COLLECT

We may collect the following types of information when you use AKT Wear:

1.1 Personal Information

When you create an account, place an order, or interact with our services, we may collect:

  1. Full name
  2. Mobile number
  3. Email address
  4. Password or authentication information
  5. Billing address
  6. Shipping/delivery address
  7. City, state, country, and PIN code
  8. Order and purchase details
  9. Communication preferences
  10. Information you voluntarily provide to customer support

1.2 Account & Login Information

If you register or log in using mobile OTP, email, password, Google, Apple, or another supported authentication method, we may collect information required to authenticate and maintain your account.

1.3 Order & Transaction Information

When you make a purchase, we may collect:

  1. Products purchased
  2. Order ID
  3. Quantity and price
  4. Delivery information
  5. Order status
  6. Payment status
  7. Refund or cancellation information
  8. Coupon/discount information

Payment card, banking, UPI, or other payment credentials may be processed directly by our authorized payment gateway providers. We generally do not store complete payment card or banking credentials on our servers.

1.4 Device & Technical Information

When you use our App or Website, certain technical information may be collected automatically, including:

  1. Device type
  2. Operating system
  3. App version
  4. Browser type
  5. IP address
  6. Device identifiers
  7. Network information
  8. Crash reports
  9. Log information
  10. Approximate location information where applicable

1.5 Usage Information

We may collect information about how you interact with AKT Wear, such as:

  1. Pages/screens viewed
  2. Products viewed
  3. Products searched
  4. Wishlist activity
  5. Cart activity
  6. Orders
  7. Offers or promotions viewed
  8. App features used
  9. Session and interaction information

This information helps us improve the shopping experience.


2. HOW WE USE YOUR INFORMATION

We may use collected information to:

  1. Create and manage your account
  2. Process and deliver your orders
  3. Confirm orders and payments
  4. Provide order tracking
  5. Process cancellations, returns, exchanges, and refunds
  6. Provide customer support
  7. Send order-related notifications
  8. Send OTPs and authentication messages
  9. Personalize product recommendations
  10. Improve our products, services, App, and Website
  11. Analyze Platform usage and performance
  12. Detect fraud, abuse, unauthorized activity, and security threats
  13. Maintain Platform security
  14. Provide relevant offers and promotional communications where permitted
  15. Comply with applicable legal and regulatory requirements
  16. Resolve disputes and enforce our terms and policies


3. COMMUNICATIONS

We may contact you through:

  1. SMS
  2. Email
  3. Phone calls
  4. Push notifications
  5. WhatsApp or other supported communication channels

Communications may include order confirmations, delivery updates, OTPs, account-related messages, customer-service responses, and promotional communications.

You may opt out of certain promotional communications where applicable. However, essential service communications, such as order and account notifications, may still be sent.


4. COOKIES & SIMILAR TECHNOLOGIES

Our Website and services may use cookies, pixels, local storage, analytics tools, and similar technologies.

These technologies may be used to:

  1. Keep you signed in
  2. Remember preferences
  3. Maintain shopping cart information
  4. Understand how users interact with our Platform
  5. Improve Website/App performance
  6. Measure marketing campaigns
  7. Provide relevant content and offers

You may control or disable cookies through your browser settings. Certain Platform features may not function properly if cookies are disabled.


5. LOCATION INFORMATION

AKT Wear may request access to location information where necessary for features such as:

  1. Delivery address assistance
  2. Identifying a city or serviceable location
  3. Improving delivery services
  4. Location-based services

Location access will be requested through the applicable device permissions where required.

You can manage location permissions through your device settings.


6. CAMERA, PHOTOS & MEDIA

Where supported, AKT Wear may request access to your camera, photos, or media for features such as:

  1. Uploading a profile picture
  2. Customer support attachments
  3. Product-related communication
  4. Other user-requested functionality

We will only request such permissions when required for a relevant feature.

You can manage these permissions through your device settings.


7. PUSH NOTIFICATIONS

With your permission, AKT Wear may send push notifications regarding:

  1. Order confirmation
  2. Order status
  3. Shipping and delivery
  4. Offers and discounts
  5. New products
  6. Wishlist/cart reminders
  7. Important account information

You can disable push notifications through your device settings, subject to applicable platform functionality.


8. SHARING OF INFORMATION

We do not sell your personal information as a standalone product.

We may share necessary information with trusted third parties and service providers to operate AKT Wear, including:

Payment Providers

For processing payments, refunds, and payment-related services.

Delivery & Logistics Partners

For shipping and delivering your orders.

Communication Providers

For OTP, SMS, email, WhatsApp, and notification services.

Cloud & Hosting Providers

For hosting and securely storing Platform data.

Analytics & Technology Providers

For understanding Platform performance and improving services.

Customer Support Providers

Where necessary to provide support and resolve customer requests.

We may also disclose information where required by law, legal process, court order, government authority, or where reasonably necessary to protect our rights, users, property, or Platform.


9. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against:

  1. Unauthorized access
  2. Unauthorized disclosure
  3. Loss
  4. Misuse
  5. Alteration
  6. Destruction

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.


10. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  1. Provide our services
  2. Maintain your account
  3. Complete transactions
  4. Maintain business and transaction records
  5. Resolve disputes
  6. Prevent fraud and abuse
  7. Comply with legal, tax, accounting, and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable laws.


11. YOUR RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  1. Request access to personal information
  2. Request correction of inaccurate information
  3. Request deletion of certain information
  4. Withdraw consent where applicable
  5. Request information about how your data is processed
  6. Raise a privacy-related complaint
  7. Opt out of certain promotional communications

To exercise applicable rights, contact us using the details provided below.


12. CHILDREN'S PRIVACY

AKT Wear is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.


13. THIRD-PARTY SERVICES & LINKS

Our Platform may contain links to third-party websites, payment services, social-media platforms, delivery services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.


14. MARKETING & ADVERTISING

Where permitted by applicable law, we may use certain information to understand customer preferences and provide relevant products, offers, and advertisements.

We may use third-party advertising and analytics services for marketing measurement and campaign optimization.

You may have options to control certain advertising preferences through your device, browser, or the relevant third-party platform.


15. DATA TRANSFERS

Your information may be processed or stored using service providers located in India or other jurisdictions, subject to applicable laws and appropriate safeguards.

By using AKT Wear, you acknowledge that such processing may be necessary to provide our services.


16. ACCOUNT DELETION

If AKT Wear provides an account deletion feature, you may request deletion of your account through the applicable account settings or by contacting us.

Upon receiving a valid deletion request, we may delete or anonymize applicable personal information, subject to information that we are legally required or reasonably permitted to retain.

Certain transaction records may need to be retained for legal, accounting, tax, fraud-prevention, or dispute-resolution purposes.


17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.


18. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts in India.


19. CONTACT US

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

AKT Wear

Email: contact@aktwear.com

Phone: +919998428722

Address: Gujrat

Website: https://aktwear.com

For privacy-related requests, please mention “Privacy Request” in the subject/message so that we can process your request appropriately.