Refund, Return & Exchange Policy — AKT Wear

Effective Date: 09/09/2026Last Updated: 28/09/2026

At AKT Wear, we are committed to providing high-quality clothing and a satisfactory shopping experience. We encourage all customers to carefully review product descriptions, sizes, and other details before placing an order.

AKT Wear follows a strict No Return and No Refund Policy. Exchanges are permitted only in cases of manufacturing defects involving fabric tears or stitching mistakes, subject to verification and the terms outlined below.

By placing an order with AKT Wear, you acknowledge and agree to this policy, subject to your rights under applicable consumer protection laws.

1. No Return Policy

All products purchased from AKT Wear are considered final sale.

We do not accept returns for reasons including, but not limited to:

1. Change of mind after purchasing a product.
2. Incorrect size or fit selected by the customer.
3. Personal preferences regarding colour, design, style, or fabric.
4. Products that do not meet the customer's personal expectations.
5. Accidental or incorrect orders placed by the customer.
6. Any other reason unrelated to an eligible manufacturing defect.

Customers are advised to review the product description, size chart, and order details carefully before completing their purchase.

Any return required under applicable consumer protection laws will be handled in accordance with those laws.

2. No Refund Policy

AKT Wear does not offer refunds for completed purchases under its standard store policy.

Refunds will not be provided for:

1. Change of mind or personal dissatisfaction.
2. Incorrect size or colour selected by the customer.
3. Requests to exchange a product for a different style or design.
4. Products purchased during sales, promotions, or special offers.
5. Orders that have already been shipped or delivered.

Where an eligible manufacturing defect is verified, AKT Wear's standard resolution is an exchange for the same product, subject to availability.

No refunds will be issued voluntarily under our standard store policy. This does not affect any refund or other remedy that must be provided under applicable law.

3. Exchange Eligibility

Exchanges are permitted only when a product has one of the following manufacturing defects:

A. Fabric Tear

The product has a tear or damage to the fabric that was present at the time of delivery and occurred during manufacturing or production.

B. Stitching Mistake

The product contains a manufacturing-related stitching defect, such as:

1. Open or incomplete stitching.
2. Incorrectly stitched seams.
3. Loose or defective stitching resulting from manufacturing.
4. Other verified stitching errors that affect the product's quality or usability.

Exchange requests for these defects are subject to verification by the AKT Wear team.

No exchange will be permitted for other reasons under our standard exchange policy.

4. Conditions for Exchange

To qualify for an exchange, the product must meet the following conditions:

1. The product must have an eligible fabric tear or manufacturing-related stitching mistake.
2. The defect must have been present when the product was delivered.
3. The product must be unused, unworn, and unwashed.
4. All original tags and labels must remain attached.
5. The product must not have been altered, repaired, or damaged by the customer.
6. The customer must provide valid order details or proof of purchase.
7. The exchange request must be submitted within 48 hours of delivery.

AKT Wear reserves the right to inspect the product and verify the reported manufacturing defect before approving an exchange.

The above conditions apply to our standard exchange process and do not limit any rights available under applicable law.

5. Non-Exchangeable Products

Products will not be eligible for exchange under our standard policy in the following circumstances:

1. Incorrect size or fit ordered by the customer.
2. Change of mind after purchasing.
3. Dissatisfaction with the colour, design, or style.
4. Normal wear and tear.
5. Fabric damage caused by improper washing or maintenance.
6. Damage caused by customer misuse, negligence, or accidental tearing.
7. Products that have been worn, washed, altered, or repaired.
8. Products with missing original tags or labels.
9. Products without a verified manufacturing defect.
10. Exchange requests submitted after the standard exchange window.

An exception will be made where required by applicable consumer protection laws.

6. Exchange Request Process

If you receive a product with a fabric tear or stitching mistake, please follow the steps below.

Step 1: Contact Customer Support

Contact AKT Wear within 48 hours of receiving your order.

Step 2: Provide Order Details

Share the following information:

1. Your order number.
2. Your registered name and contact details.
3. Clear photographs of the fabric tear or stitching defect.
4. A brief description of the manufacturing defect.
5. An unboxing video, if available.

Step 3: Verification

Our team will review the information provided and determine whether the product qualifies for an exchange.

Step 4: Exchange Approval

If the manufacturing defect is verified, our customer support team will provide instructions for the exchange.

Customers should not send products back without receiving exchange instructions from AKT Wear.

7. Product Inspection and Verification

AKT Wear may inspect the product to confirm that the reported defect is related to manufacturing.

The exchange request may be rejected under our standard policy if:

1. The reported defect is not found.
2. The damage occurred after delivery.
3. The damage resulted from improper use or handling.
4. The product does not meet the exchange eligibility conditions.
5. The customer provides incorrect or misleading information.

If an exchange request is rejected, AKT Wear will communicate the reason to the customer.

Any rights or remedies required by applicable law will remain unaffected.

8. Exchange and Replacement

Once an exchange request has been approved, AKT Wear will arrange a replacement according to product availability.

The following conditions apply:

1. Exchanges will be provided for the same product and size originally ordered.
2. Exchanges for different sizes, colours, styles, or designs are not permitted under our standard policy.
3. The replacement will be subject to stock availability.
4. Only the product with the verified manufacturing defect will qualify for exchange.

If the same product is unavailable, our customer support team will communicate the available options.

Where a replacement cannot be provided, AKT Wear will handle the matter in accordance with applicable consumer protection laws.

9. Size-Related Exchanges

AKT Wear does not offer exchanges for size-related issues.

Customers are responsible for selecting the correct size before placing an order.

We strongly recommend reviewing the size chart and product measurements available on the product page.

Requests for exchanges due to incorrect size selection, fit preferences, or changes in size requirements will not be accepted under our standard policy.

10. Shipping Charges for Exchanges

For an approved exchange involving a verified fabric tear or manufacturing-related stitching mistake attributable to AKT Wear, the applicable exchange shipping arrangements will be communicated by our customer support team.

Customers must follow the provided shipping instructions.

AKT Wear is not responsible for products sent to an incorrect address or returned without prior authorization, except where otherwise required by law.

11. Order Cancellation

Customers are advised to review their orders carefully before completing a purchase.

Cancellation requests may be considered only if an order has not yet been processed or dispatched.

Once an order has been processed or shipped, cancellation requests will generally not be accepted.

Any refund or adjustment arising from an accepted cancellation will be handled according to the applicable circumstances and legal requirements.

12. Cash on Delivery Orders

The same No Return, No Refund, and Exchange Policy applies to Cash on Delivery (COD) orders.

COD customers are eligible for an exchange under our standard policy only when a verified manufacturing defect involving a fabric tear or stitching mistake is present.

Payment method does not affect exchange eligibility or any rights available under applicable law.

13. Fraudulent or Abusive Exchange Requests

AKT Wear reserves the right to reject exchange requests where there is evidence of:

1. Intentional damage to a product.
2. False claims regarding manufacturing defects.
3. Misuse of the exchange policy.
4. Submission of misleading photographs or information.
5. Replacement or substitution of the original product.
6. Repeated fraudulent exchange requests.

Appropriate action may be taken in cases of suspected fraud, subject to applicable law.

14. Applicable Consumer Protection Laws

This policy outlines AKT Wear's standard commercial terms for returns, refunds, and exchanges.

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies under applicable Indian laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

Where customers are legally entitled to a return, replacement, refund, or other remedy, AKT Wear will comply with those requirements.

15. Changes to This Policy

AKT Wear reserves the right to update or modify this policy from time to time to reflect changes in its business operations, products, or applicable legal requirements.

Any changes will be published on our Website/App with an updated "Last Updated" date.

16. Contact Us

For exchange requests or assistance regarding this policy, please contact:

AKT Wear

Email: contact@aktwear.com

Phone: +91 99984 28722

Address: Gujarat, India

Website: https://aktwear.com

Important Notice for Customers

NO RETURNS | NO REFUNDS | EXCHANGE ONLY FOR MANUFACTURING DEFECTS

Products are eligible for exchange under AKT Wear's standard policy only in cases of verified fabric tears or stitching mistakes present at delivery. Exchange requests must be submitted within 48 hours of delivery. Size-related exchanges and change-of-mind returns are not accepted. All terms are subject to applicable consumer protection laws.